We're here to help you get started with your phone and voicemail system or to make additions and changes to phone lines. If you have questions or need assistance please email helpdesk@oxy.edu, visit our Service Portal or call us at 323-259-2880.
Phone FAQs
For single-line phones:
- To SET:
- Lift handset
- Dial *3 and wait for special dial tone (fast busy)
- Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
- Wait for service set tone (high-pitched tone) and hang up
- To CANCEL:
- Lift handset
- Dial #3
- Wait for service set tone (high-pitched tone) and hang up
For multi-line phones, you can do the same or:
- TO SET:
- Press SPEAKER and press the FDA soft key.
- Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
- After a pause the LCD will show SET.
- Press SPEAKER to go back on hook.
- The FDA soft key will show a * to indicate it is active.
- TO CANCEL:
- Press SPEAKER and press the FDA soft key.
- Dial * to cancel. (CANCEL will display in LCD.)
- Press SPEAKER to go back on hook.
To access your new voicemail box you'll first need to complete the system setup:
- Call x4000 or dial 323-341-4000 from off-campus
- Enter 0000 as the default security code
- Set up your new security code
- Next record your name (First and Last name)
- Lastly you'll be asked to set up your new voicemail greeting
If you've already set up your voicemail box and cannot access it please contact the Technology Helpdesk at helpdesk@oxy.edu or 323-259-2880.
- Dial x4000
- Press **
- Dial the extension for the voicemail box you need to access
- Enter the security code; if this is the first-time setup use 0000 as the security code and continue through the setup as above.
- Otherwise, Press 3 for Phone Manager Options
- Press 4 to record a new standard greeting
- Press any key to stop recording
- Press 5 to save message
- Call x4000 or dial 323-341-4000 from off-campus
- Enter your security code
- Press 3 for Phone Manager Options
- Press 4 to record a new standard greeting
- Press any key to stop recording
- Press 6 to review message
- Press 5 to save message OR Press 4 to discard and re-record message
- Dial x4000,
- Press **
- Dial the extension for the voicemail box you need to access
- Enter the security code
Yes, this setting can be changed through your Voicemail Phone Manager options:
- Dial x4000 or 323-341-4000
- Enter your security code
- Press 3 to access the Phone Manager options
- Press 2 for Messaging options
- Press 5 to change the message presentation options
- Press 1 to order your messages on a First-in, First-Out basis
That shortcut option can be set up in the same way as your other speed dial keys:
- Press Feature
- Press the center cursor key
- Dial 4000
- Press Feature
- "Speed Set" will appear on the top LCD screen